Refund Policy

Overview

This Refund Policy explains when refunds may be available for Appointo subscription fees and for paid bookings processed through the platform. By registering for or using Appointo, you agree to this policy and our Terms of Service.

Free plan

The Free plan has no subscription charge. There is nothing to refund for Free plan usage.

Paid subscription plans

Paid plans (such as Pro or Teams) are billed according to the plan you select at checkout.

• Within 14 days of the initial paid upgrade: You may request a full refund of that upgrade charge if you have not made substantial paid use of premium features beyond evaluation.
• After 14 days, or on renewals: Subscription fees are generally non-refundable for the current billing period. You may cancel anytime to avoid future renewals; access continues until the end of the period already paid.
• Billing errors: If you were charged incorrectly, contact us and we will investigate and correct the charge where appropriate.

Paid bookings (client payments to hosts)

When a client pays for an appointment, the payment is typically processed for the host (service provider) via the payment provider connected to that host’s account (for example Stripe, PayPal, or another supported processor).

• Appointo is a scheduling platform and is not the merchant of record for host services unless expressly stated otherwise.
• Refunds for booking fees, deposits, or service charges are handled according to the host’s own cancellation and refund practices and the rules of the payment provider.
• If you are a client seeking a refund for a booking, contact the host first. If you need help locating the host or have a platform issue, contact Appointo support.

How to request a refund

Email support@getappointo.com or use our Contact Us page with:

• The email on your Appointo account
• The approximate date and amount of the charge
• A brief description of the issue

Approved refunds are returned to the original payment method when possible and may take several business days to appear, depending on your bank or card issuer.

Chargebacks

Please contact us before filing a dispute with your bank so we can resolve the issue quickly. Repeated unjustified chargebacks may result in account restrictions.

Changes

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of Appointo after changes means you accept the updated policy.

Contact

Questions about refunds: Contact Us or support@getappointo.com.